Policies
Appointment Policy
At My Best Face Forward, we value our clients’ time as much as we value our own. To ensure that every client receives the best possible service and experience, we have an appointment policy that we strictly adhere to.
If you arrive late for your appointment, please understand that this may take away from the valuable time that has been reserved for you. While we will make every effort to perform your entire treatment for the remaining scheduled time, we reserve the right to reschedule your appointment if you arrive more than 15 minutes late.
In the event that we have to reschedule your appointment due to your late arrival, we will charge the cancellation fee of $150 to the card on file. This is to ensure that we can cover the costs of rescheduling and compensate for the time that has been lost.
We appreciate your understanding and cooperation with our appointment policy. By arriving on time, you can help us provide you with the best possible service and make the most of your time at our med spa.
Cancellation / No Show Policy
At My Best Face Forward Med Spa, we understand that life can be unpredictable, and sometimes plans change. However, we value our clients’ and Providers’ time and strive to provide the highest quality service. In order to ensure the best experience for everyone, we have implemented the following cancellation and no-show policy:
1. Cancellations and No-Shows within 48 Hours:
If you need to cancel or reschedule an appointment, please provide notice at least 48 hours prior to your scheduled appointment time. Any appointment that is a no-show or is canceled with less than 48 hours notice will be subject to an automatic charge of $150 to the card on file.
2. Multiple No-Shows or Cancellations:
If a client has no-showed or canceled less than 48 hours prior to their appointment three times, the client will be required to prepay for future services at the time of booking the appointment. This amount is non-refundable if the no-show/cancellation policy is violated. If the appointment is rescheduled at least 48 hours prior to the appointment time, the amount paid will be credited for future services at My Best Face Forward Med Spa.
Respect for Our Providers’ Time:
We respect our Providers’ time as they are booked weeks to months ahead. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding and cooperation, as this allows our MyBFF team to provide the highest quality service and value our team members’ time.
By scheduling an appointment with My Best Face Forward Med Spa, you acknowledge that you have read and agree to our cancellation and no-show policy.
Refund Policy
Please note that we do not offer refunds on any services rendered.
Aesthetic results can vary from person to person, and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results. We will work with you to address any concerns you may have, and if necessary, we will schedule a follow-up appointment to discuss any necessary adjustments.
Please also note that we do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only. If you have any questions or concerns about a product you have purchased, please contact our team, and we will do our best to address your concerns.
Lastly, we do not offer refunds on gift certificate purchases. Gift certificates are non-refundable and cannot be exchanged for cash.
Children Policy
As a med spa, we strive to create a relaxing and peaceful environment for all our clients. To help us maintain a serene atmosphere, we kindly request that our BFFs make arrangements for childcare prior to their appointment.
We understand that children are an important part of our clients’ lives, but our med spa is not a suitable environment for them. Our treatments and procedures require a calm and quiet atmosphere, and we want to ensure that all our clients have a peaceful and enjoyable experience.
Therefore, we kindly ask that our BFFs make alternate arrangements for their children. This will help us to maintain the safety and comfort of all our clients who are receiving treatments.
Thank you for your understanding and cooperation in helping us to create a peaceful and relaxing atmosphere for all our clients.
Pet Policy
Effective immediately, we kindly request that all clients please leave their pets at home when visiting our med spa for appointments. This policy has been implemented to ensure the safety and well-being of all clients, staff members, and pets alike. We understand that our clients love their pets, but we believe that our med spa is not the most suitable environment for them.
Please note that this policy does not apply to service animals, as they are specifically trained to assist individuals with disabilities. If you require the assistance of a service animal, please inform our staff prior to your appointment so that we can make the necessary accommodations.
If a pet is brought to the med spa, we will kindly ask for the animal to be removed from the premises prior to the appointment. We appreciate your understanding and cooperation.
